One-Way Interviews FAQ

What is a one-way interview?

A one-way interview lets candidates record themselves answering a set of questions defined by you. After each completed interview, we will share the full recordings with you. 

What types of jobs are one-way interviews most helpful for?

Any type of role that historically generates a high volume of applicants and is US based. One-way interviews are also a valuable tool for companies who need extra help with candidate interviews. 

How many jobs can I use one-way interviews for?

Currently there is no limit to the number of openings you can use one-way interviews for.

Are one-way interviews free?

Yes! Currently, it’s free for employers to set up one-way interviews.

What is the one-way interview process like for candidates?

You can manually invite candidates to perform a one-way interview using a unique link or we can automatically invite candidates for you. Candidates accept the invitation to record their one-way interview and have the option to record on the spot or set a reminder to complete it at a more convenient time (up to seven days). They can record their responses to your questions using our platform when they’re ready. Once they submit their videos, the recordings will be available on your employer dashboard. 

Who posts the job advertisement?

You will maintain ownership of the job advertisement. Indeed will take over candidate outreach, interview scheduling, and reminders for the one-way interview experience.

What questions are candidates asked?

Candidates will be asked custom questions that you provide when you set up the one-way interview. There is currently no limit to how many questions you can ask, but asking too many questions may discourage candidates from completing the one-way interview.

Which candidates will be invited to record a one-way interview?

You have the option to invite candidates manually on their candidate details page or by sharing your unique one-way interview link with them. You can also automate the process and let Indeed invite candidates for you.

We don’t automatically invite candidates to interview if: 

• they were auto-rejected due to one of your Application Qualification screener questions.
• their “Interested” status is marked “No” or “X” on your employer dashboard. 

If I choose the automatic invite option, can I filter out candidates?

We will invite candidates to interview that have not been rejected within 24 hours after they submit their application. You can reject candidates in this time window or you can set up “Application Qualifications” for your job to automatically reject candidates for you. 

Can I switch to the manual invite option after I’ve already selected automatic invites?

Yes! You can turn off automatic invitations and switch to manual sharing at any time.

How long will Indeed invite candidates to complete my one-way interview?

We continue to invite candidates until you request to cancel service or close the job post.

Where are my one-way interview recordings?

You can find all your candidate one-way interview videos at evaluate.indeed.com/candidates or on your employer dashboard. You will also receive an email with links to videos as they are submitted. 

How long does Indeed keep one-way interview videos?

One-way interview videos will expire one year after the candidate submits them. You can keep videos by downloading them before they expire.

How do I move forward with a candidate?

On the candidate details page on your employer dashboard, you can mark whether or not you’re interested in the candidate and send messages to them directly. You can also find their contact information on their profile tab and reach out to them. 

What happens if I pause my job?

If you pause your job, new invitations will stop being sent automatically. However, you may continue to send invitations manually to candidates who have already applied to your job, and we don’t discourage or block candidates who were already invited to the one-way interview. This means after you’ve paused the job you may still receive one-way interview videos. 

How can I edit my job's One-way Interviews settings, such as the questions or invite method?

To edit your job's settings, go to evaluate.indeed.com, select the job you'd like to edit, and then click the settings button located at the top right of the page. From there you can edit both the questions and invite method for your job.

What do I do if the interview video isn’t working?

If you’re having any issues, click the “Contact Us” button below to troubleshoot.

Why can’t I find a candidate’s resume?

Resumes are shown if a candidate has one on file with Indeed. If a resume is not on file, we will not be able to show a resume with that candidate’s interview video.

How do I cancel my one-way interview service? 

Service may be canceled at any time. First, close the job post to stop receiving any further applications. Then click the “Contact Us” button below with your request to cancel.